Davis-Standard Global Services, the aftermarket arm supporting Davis-Standard’s flagship and specialty brands Brampton Engineering, Deacro, Gamma Machinery and TSL Thermoforming, will use K to outline a customer-centric service model that spans the full equipment lifecycle. The company points to a large installed service base and a unified approach focused on machine uptime, optimized efficiency, multiple customer touchpoints and cross-trained teams for streamlined response. According to the business, recent process improvements are aimed at strengthening regional service and response, ensuring OEM parts availability under original specifications and delivering upgrades to address evolving market needs. The team’s value proposition is positioned around being a lifecycle partner in polymer processing, simplifying access to support, and applying tools such as remote services and retrofit capabilities to maintain performance of both legacy and newer equipment.
Service scope and capabilities
The DSGS service model is built on three pillars that encompass spare parts, service and support, repairs, rebuilds and upgrades. Capabilities cited include industry-wide field coverage by service engineers and technicians, preventative maintenance programs, same-day shipment of in-stock OEM parts, remote monitoring, rebuild and retrofit options and configurable service solutions. Genuine replacement parts are supplied to original fit and function specifications.
Customer touchpoints are defined across the lifecycle, from logistics and rigging at installation, through spare parts and service, to retrofits and upgrades, and end-of-life solutions with expense management. The Davis-Standard Service Advantage Program allows customers to tailor a package with priority access to technicians and parts, guidance on optimization and flexible support options such as 24/7 assistance and machine-side training.
“Our global services value proposition is to be your lifecycle partner in polymer processing excellence,” said Luke Nims, Vice President, Davis-Standard Global Services. “Our team is dedicated to using every tool possible to help customers hit the ‘easy button’ whenever they need us.” He added, “We’ve implemented improved processes to better facilitate regional service and response, OEM parts availability under original specifications, and upgrades to existing equipment to address evolving markets.”
Digitalization and sustainability focus
DSGS indicates it is connecting assets and machines to improve service experience and move toward predictive solutions. “Improving efficiency and moving toward predictive solutions is essential for a seamless experience,” explained Nims. “Our equipment lasts a long time, so we need to deliver on machines installed decades ago, along with newer technology, with the latest enhancements. This includes ongoing upgrades to reduce energy consumption and address increased use of bio resins as industry standards continue to move toward sustainability.”
At the show
DSGS will be available at K in Hall 16, Booth B19, where several team members plan to meet with customers. Further information is available at www.davis-standard.com.
Luke Nims, Vice President, Davis-Standard Global Services
