In 2018 Arlanxeo, a leading synthetic elastomers company, signed an agreement with Saudi Aramco to market and sell its share of Ethylene Propylene Diene rubbers (EPDM) produced in its Petro Rabigh joint-venture plant. These new EPDM grades are marketed and sold by Arlanxeo under its own Keltan trademark with the extension KSA, standing for the Kingdom of Saudi Arabia.
Today, Arlanxeo launches its Keltan KSA Self-Service platform to serve its customers 24 hours a day, 7 days a week. This innovative online platform offers customers full-control and direct interaction, at their own convenience from any location in the world. They will be able to retrieve technical information of the Keltan KSA grades as well as product safety, quality and regulatory documentation. Furthermore, Keltan KSA customers will be able to request for product samples and place orders on the web shop, which will be trackable in real-time in Self-Service. Customer-centric and user-friendly, this platform also contains a secure complaints’ management system to communicate with our customers on their needs and strive for improvement.
"By launching Self-Service, we are creating a new way for customers to interact with our products, our services and us. We emphasize the commitment of the Keltan KSA Team to offer efficient EPDM solutions to our international customers", explained Jasvinder Kaur, Head of Keltan KSA.
With today's launch of Self-Service, Arlanxeo would like to invite customers to use Self-Service at www.keltanksa.com in order to request for samples and start experiencing our products and services.
Source: Arlanxeo Holding B.V.