“At Milacron our commitment to quality doesn’t end after a sale. We offer complete lifecycle solutions for all customers, across all of our product brands,” said Tom Goeke, CEO of Milacron. “Milacron is committed to the robust European market and we continue to invest in technology, people and equipment to service our European customers well beyond the initial sale.”
Milacron’s commitment to technology, service and customer support will be on display at Fakuma 2017. Here are just some of the highlights:
European Injection Molding Machine Sales, Service and Aftermarket Parts EnhancementsThe Launch of Servtek Europe
Milacron is re-introducing its reliable Servtek aftermarket brand in Europe. In the Americas the Servtek brand has become synonymous with quality parts, support, on-time delivery and rapid service and it has already made great inroads in the German, Italian and Dutch markets where it was relaunched earlier this year. The Servtek aftermarket division will be headquartered in Malterdingen, Germany. Malterdingen remains the hub and center of excellence for all things Milacron Injection Machine related.
Increased European Parts Inventory and Enhanced Distribution Network
With the Servtek aftermarket product brand’s reintroduction to the European market, customers can expect vastly increased stock libraries and rapid delivery times. Denis Poelman, Managing Director Milacron Injection, Europe stated, “In stock availability was something Milacron recognized as an area for improvement in Europe. We’ve listened to our customers and investments in 2017 alone have led to increased in stock parts availability by 15%. We will continue to invest in this key initiative throughout 2018 with a goal of zero stock outages for key parts.” Poelman added, “We’ve also optimized our logistics network and can now guarantee Aftermarket delivery on most injection machine parts when orders are placed by 4 pm the day before.” Milacron’s next day delivery service started in Germany earlier this year and is now available across all of Europe.
Milacron's new European distribution structure includes five main distribution centers: Malterdingen, Germany, manages the German focused markets, while Magenta, Italy the Italian market, Lyon, France – French markets, Barcelona, Spain - Spanish and Portuguese-speaking markets and Vsetin, Czech Republic - the Eastern European, Nordic and English-speaking markets. The new structure enables support in 16 languages, ensuring that customers can be cared for with direct geographical proximity.
The Addition of New Regional Sales Staff
Milacron has spent considerable time and effort to strengthen their customer-oriented German injection molding machine sales force. The changes are intended to optimize customer support in the sales and service area and make day to day customer interactions a seamless and rewarding experience for customers. The European market has been and continues to be immensely important to Milacron’s growth and success. Milacron continues to strengthen their German presence and optimize their sales, service and support teams to meet the markets needs. In Q3 of this year Milacron has added 4 Regional Business Development Managers to offer increased support for machines sales and aftermarket. Germany is now split into four newly defined regions to allow for a single point of contact. These enhancements will now ensure Milacron service and support in the region is world-class.